- How do I know if it's the battery or the alternator?
- From the symptoms alone, often you can't — and parts stores that 'test for free' frequently get it wrong because they only test components in isolation. A proper diagnosis loads the system the way actual driving does. That's what a proper mobile diagnostic gives you.
- Can you jump-start me instead?
- We're not a roadside-assistance service — for a single jump, AAA or your insurance roadside benefit is usually faster and cheaper. We come out when you want the actual problem solved (new battery installed, alternator replaced, etc.) so it doesn't happen again next morning.
- Do you replace starters and alternators in driveways?
- Yes — on most vehicles, both are mobile-friendly jobs. A few specific platforms have buried starters or alternators that need a lift, and we'll tell you up front if yours is one of them rather than pulling everything apart in your driveway and then giving up.
- Will a new battery fix it?
- Maybe. If the battery tests bad and the charging system tests good, yes. If we just replace the battery without testing the alternator, you'll be back in the same spot a few weeks later. That's why we do the full work-up before quoting parts.
- Where do you serve?
- Raleigh, Durham, Cary, Chapel Hill, Apex, Wake Forest, Garner, Fuquay-Varina, Holly Springs, Clayton, Knightdale, Morrisville, Wendell, and Rolesville. We come to your home, office, or wherever the vehicle is sitting.
- What's your warranty?
- 12 months or 12,000 miles on parts and labor — whichever comes first. Same warranty on every repair, regardless of vehicle.
- How fast can you come out?
- Most appointments are booked same-week, and we can often handle batteries, no-starts, and diagnostics sooner when the schedule allows. Call 919-675-AUTO or request a quote and we'll text back with a window.